Customer Support
That Moves
Your Business
Our Customer Support Services cover:
- Tech support for registration/deposit software.
- Translations on request.
- Advise on chargeback disputes.
- Collect documents per policy; verify.
- IT & service support (servers, VPN, connectivity, inquiries).
ABOUT US
Welcome to MAGNETIC SUPPORT, your trusted partner for customer support solutions. With secure, policy-aligned processes and 24/7 coverage, we help businesses deliver faster answers, reduce disputes, and maintain stable, reliable services across diverse sectors.
WHO WE ARE
MAGNETIC SUPPORT is a trusted partner for businesses which need reliable, multilingual customer support and hands-on technical assistance. Our specialists can support both regulated and non-regulated companies in multiple jurisdictions and align with their policies and procedures.
OUR MISSION
Our mission is simple: empower businesses with responsive, compliant customer support that drives clarity, transparency, and trust. We tailor procedures to your tools and policies, provide educational guidance (non-advisory) and maintenance as required on platform use, and resolve issues efficiently — lowering disputes and keeping systems stable.
WHAT SETS US APART
Expertise: Multilingual support agents paired with senior specialists for registrations, deposits, verifications, chargebacks, and day-to-day platform ops.
Customization: We mirror your tools, tone, and policies — building tailored workflows that fit your business.
Reliability: 24/7 coverage and rapid incident handling to keep customers moving and systems stable.
WHAT WE OFFER
Customer Support Services
We guide users through registration, deposits, and platform features (non-advisory), handle service inquiries, and provide fast, consistent answers that lift conversion.
Maintenance and IT Assistance
Hands-on support for servers, connectivity, VPN connections and software/hardware solutions for the Company to maintain operability.
Compliance-Aligned Verification
Secure document collection and verification per your internal policies, accurate translations on request, and chargeback advisory with evidence preparation.